Operated by QT & CO LLC
Effective Date: October 12, 2026
Website: qtprintco.com
Welcome to QT & CO Custom Printing. These Store Policies and Terms and Conditions govern purchases, custom printing services, fundraising orders, and other transactions conducted through QT & CO Custom Printing.
By placing an order, requesting custom merchandise, or purchasing through one of our fundraising stores, you agree to the applicable terms outlined below.
QT & CO Custom Printing reserves the right to update these policies as business operations evolve. Updated terms will apply to orders placed after the changes take effect.
QT & CO Custom Printing specializes in custom apparel, spiritwear, team merchandise, personalized products, and fundraising merchandise.
Because our products are made to order, all sales are final once production begins.
We do not accept returns, refunds, or exchanges for:
Customers are responsible for reviewing all product details before completing their purchases.
This final-sale policy does not exclude remedies available for defective, damaged, or incorrectly produced merchandise.
We take pride in the quality of our products and strive to ensure every order meets our production standards.
If merchandise arrives damaged, contains a manufacturing defect, or differs from the approved order due to an error made by QT & CO Custom Printing, we will replace the affected item at no additional cost.
Customers should contact us within seven calendar days of receiving their merchandise.
To submit a claim, customers must provide their order number, a description of the issue, and clear photographs showing the defect or error.
Customers must retain the original merchandise until the claim has been reviewed. QT & CO Custom Printing may request that the original item be returned for inspection, in which case return shipping will be provided at no additional cost.
Approved replacements will be produced in the same size, color, and design originally ordered.
If an identical replacement is unavailable, we will work with the customer to provide an appropriate resolution, which may include a refund.
The seven-day reporting procedure does not limit applicable statutory warranty or consumer protection rights.
Customers are responsible for selecting the correct sizes, colors, styles, and quantities before submitting an order.
We strongly recommend reviewing available sizing charts, particularly when ordering youth apparel, athletic wear, and unisex garments.
Sizing may vary between manufacturers and product styles.
QT & CO Custom Printing is not responsible for incorrect sizes selected by customers or differences in fit between manufacturers.
Size exchanges are not available for custom-made merchandise once production begins.
Custom printing projects may require a deposit before artwork preparation, material purchasing, or production begins.
Deposit amounts and payment schedules will be communicated before the customer confirms the order.
Customers may request cancellation before materials have been purchased or production-related work has begun.
If cancellation occurs after materials have been purchased or agreed design work has begun, QT & CO Custom Printing may retain documented, previously disclosed costs incurred in connection with the order, up to the amount of the deposit.
Once production begins, custom orders cannot be canceled for a change of mind.
Any remaining payment obligations will be determined by the customer’s approved quote or order agreement.
Deposits are applied toward the total purchase price unless otherwise stated in writing.
Customers are responsible for reviewing and approving custom artwork before production.
This includes checking spelling, names, numbers, logos, colors, design placement, and other personalization details.
Once artwork has been approved and production begins, changes may not be possible.
QT & CO Custom Printing is not responsible for errors appearing in artwork that the customer reviewed and approved, provided the finished merchandise matches the approved design.
If QT & CO Custom Printing produces an item incorrectly or makes an error that differs from the approved artwork, we will correct the affected merchandise at no additional charge.
Additional design revisions or changes requested after approval may result in additional charges, which will be disclosed before the work is performed.
Customers submitting logos, artwork, photographs, trademarks, or other designs confirm that they own the materials or have obtained appropriate authorization to use them.
Customers are responsible for obtaining necessary permissions from schools, organizations, businesses, teams, or other rights holders.
QT & CO Custom Printing reserves the right to decline projects involving artwork that appears to infringe intellectual property rights or violate applicable laws.
Customers retain their ownership rights in artwork they provide.
Unless otherwise agreed in writing, QT & CO Custom Printing retains ownership of its original design concepts, production files, and other creative materials developed independently by the business.
Purchasing printed merchandise does not automatically transfer ownership of the underlying artwork or production files.
Production timelines vary depending on product availability, order quantities, customization requirements, and current production schedules.
Estimated turnaround times will be communicated when available.
Production generally begins after applicable payment requirements have been satisfied, necessary artwork has been approved, and required materials are available.
Delays may occur due to supplier shortages, shipping disruptions, equipment issues, or other circumstances outside our reasonable control.
Customers will be notified of significant delays when reasonably possible.
Estimated production dates are not guaranteed delivery dates unless expressly agreed in writing.
QT & CO Custom Printing may offer shipping, local pickup, school delivery, or team distribution depending on the order or fundraising program.
Available delivery options will be communicated during checkout or through the applicable order agreement.
Customers are responsible for providing accurate shipping and contact information.
Additional shipping charges may apply if incorrect information supplied by the customer requires an order to be reshipped.
For school or team deliveries, merchandise may be delivered in bulk to an authorized organization representative.
Once merchandise has been delivered to the designated representative, that organization may be responsible for distributing items to individual purchasers.
Customers should contact QT & CO Custom Printing regarding missing, damaged, or incorrect orders so the circumstances can be reviewed.
QT & CO Custom Printing partners with schools, athletic programs, teams, businesses, and community organizations to provide custom merchandise and fundraising opportunities.
Fundraising stores may operate through third-party e-commerce and fundraising platforms.
Each fundraising program may have its own product offerings, pricing, deadlines, fundraising percentages, and delivery arrangements.
Customers are responsible for reviewing the information provided within the applicable fundraising store before placing an order.
Fundraising purchases may contribute a designated portion of the purchase price to the participating organization or athlete’s fundraising campaign.
The amount contributed may vary depending on the specific fundraising agreement.
Certain fundraising programs allow supporters to select individual athletes through designated fundraising product listings.
An athlete’s name may appear as a product or fundraising option to identify the participant receiving fundraising credit.
Purchases or contributions associated with an athlete may be tracked for fundraising reporting and program administration.
Participating schools and organizations must confirm that they have obtained the necessary permissions and authorizations to provide athlete names, photographs, and other identifying information for use in the agreed fundraising program.
QT & CO Custom Printing will use athlete information for the authorized fundraising purposes and obtain any additional permissions required of our business.
Fundraising proceeds will be distributed according to the agreement established between QT & CO Custom Printing and the participating organization.
Unless expressly stated otherwise, selecting an individual athlete does not mean that funds are paid directly to that athlete.
Fundraising stores may operate for a limited period with established ordering deadlines.
Customers are responsible for submitting orders before the posted deadline.
Because fundraising merchandise is often produced in batches, orders generally become final once the fundraiser closes or production begins, whichever occurs first.
Before that point, customers may request changes or cancellations. Requests are subject to production status and the capabilities of the applicable ordering platform.
Once production begins, orders cannot be canceled or modified for changes of mind.
If QT & CO Custom Printing cancels a fundraising campaign and cannot fulfill outstanding merchandise orders, affected customers will receive refunds for unfulfilled purchases.
Separate terms may apply to voluntary monetary contributions that are not merchandise purchases. Any such terms will be disclosed through the applicable fundraising program.
Fundraising percentages, payment arrangements, and distribution schedules are established between QT & CO Custom Printing and the participating school, team, or organization.
Fundraising proceeds are calculated according to the designated fundraising amount or percentage established for the campaign.
Platform fees and credit card processing fees incurred by QT & CO Custom Printing are separate business expenses and do not reduce the agreed fundraising amount owed to the participating organization.
Refunded or canceled transactions may affect fundraising totals.
Participating organizations are responsible for providing accurate payment information and identifying authorized representatives.
Fundraising proceeds will be distributed according to the written agreement for the applicable campaign.
Payment is required according to the terms provided at checkout or within an approved custom-order agreement.
QT & CO Custom Printing may accept payments through third-party payment processors and e-commerce platforms.
Orders may be subject to applicable sales taxes, shipping charges, and other disclosed fees.
For custom projects requiring deposits, remaining balances must be paid according to the agreed payment schedule.
QT & CO Custom Printing may delay production or delivery when required payments have not been received.
We make reasonable efforts to display product colors and designs accurately.
However, colors may appear differently depending on screen settings, garment materials, printing methods, and manufacturing variations.
Minor differences between digital previews and finished products may occur.
Such differences do not automatically constitute a defect.
Significant production errors or merchandise that materially differs from the approved order will be addressed under our defective merchandise policy.
Customers are responsible for following applicable garment care instructions.
Improper washing, drying, ironing, or other treatment may damage custom-printed merchandise.
QT & CO Custom Printing is not responsible for damage caused by improper care, misuse, or ordinary wear and tear.
Manufacturing defects and printing errors will be addressed according to our defective merchandise policy and applicable warranty obligations.
Customers agree to use our website and online stores for lawful purposes.
Unauthorized attempts to interfere with website functionality, misuse customer information, commit fraud, or infringe intellectual property rights are prohibited.
QT & CO Custom Printing reserves the right to refuse or cancel orders involving suspected fraud, unlawful activity, or unauthorized use of protected artwork.
If an order is canceled by QT & CO Custom Printing before fulfillment, any refund due will be processed according to the circumstances and applicable payment requirements.
QT & CO Custom Printing uses third-party service providers to support website operations, online purchases, payment processing, and fundraising programs.
These providers may maintain separate terms, payment procedures, and privacy policies.
Customers may be subject to additional platform-specific terms when completing transactions through those services.
QT & CO Custom Printing establishes its own merchandise return, refund, and cancellation policies.
QT & CO Custom Printing remains responsible for its own obligations concerning merchandise and services it sells.
To the extent permitted by applicable law, QT & CO Custom Printing is not responsible for losses caused solely by circumstances outside its reasonable control, including certain supplier disruptions, carrier delays, or third-party service interruptions.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded, including applicable consumer warranty rights.
Customer information is collected, used, and processed according to the QT & CO Custom Printing Privacy Policy.
Our Privacy Policy explains how we handle customer information, including information associated with online purchases, custom printing services, and fundraising programs.
These Terms and Conditions are governed by the applicable laws of the State of California.
Any disputes will be handled according to applicable law and any enforceable agreements between the parties.
QT & CO Custom Printing reserves the right to update these policies as needed.
Changes will be posted on our website with an updated revision date.
Unless otherwise agreed, the terms applicable to an order are those presented when the customer placed or approved the order.
For questions regarding orders, custom printing services, fundraising programs, or these Store Policies, please contact:
QT & CO Custom Printing
Operated by QT & CO LLC
San Bernardino County, California
United States
Email: orders@qtprintco.com
Website: qtprintco.com
Copyright © 2026 QT Print Co - All Rights Reserved.
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